Terms & Conditions - September 2016

 

The terms and conditions are agreed by the management of Butterfly Nursery Ltd and are as follows:-

  

 Fees and Payments

 

  • Fees are reviewed annually and if necessary any increases are implemented in the September of each year.

 

  •  If you are entitled to claim EYEE Funding and are attending in excess of 15 hours we will use the EYEE funded hours against the afternoon sessions first.

 

  • A deposit of 2 weeks fees is payable when a child joins the nursery - this secures a place and will be deducted from your final invoice when your child leaves.  
          
  • Children accessing EYEE only - parents wishing to reserve these hours prior to becoming eligible will be charged a £20.00 holding deposit which is refunded upon leaving the nursery following the notice period required.

  • Invoices are issued termly at the end of the preceding term. Fees are due on your child's first session of the term, or month and must be paid by the 15th day of the month. If your child is registering for a full-time place then an annual forecast can be issued to support budgeting.

  • Fees can be paid by cash, BACS or by card (credit cards carry a 2% charge).

  • Fees can also be paid by childcare voucher schemes which can be accessed via your employer - if we do not have an account with your chosen company then please let us know so we can arrange this for you.

  •   Under payment or late payment requests will not be authorised.  Late payments of more than 2 weeks will be subject to a 10% charge.

 

  •  Late collection will be subject to a charge of the full hourly rate for every quarter of an hour in order to cover staffing costs.

 

  •    Any ad-hoc hours must be paid for in advance.    
        

  •  Should your fees become overdue (not paid by the 15th of the month) then we may advise you that you cannot bring your child to nursery until the fees are brought up to date.

  •   Should the fees remain unpaid we will have no option but to cancel your child's sessions and your deposit will be used to recover any outstanding fees.

 

 

EYEE & 2 year old Funding

 

  • Children eligible for 2 year old funding must supply the nursery with proof of eligibility from East Sussex County Council prior to an offer of a place being made.

 

  • We are registered with Ofsted and currently receive funding for all 4 year olds and also for 3 year olds from the term following their 3rd birthday for up to 15 hours per week for 38 weeks per year (subject to availability).  Parents will be informed when funding for their child begins and will be required to provide the nursery with a copy of the child's birth certificate or passport upon starting nursery.

 

  • Funded hours must be claimed in multiples of 3 or 5 hours with a minimum claim of 10 hours per week.

 

 

Notice of Termination or Change to booked sessions

 

  • Should your child leave then the Nursery requires a minimum of 1 month's written notice.  Should you provide less than 1 month then the nursery reserves the right to hold your deposit.  In the case of funded children we reserve the right to hold a month's funding accordingly.

 

  • Should you wish to change your child's sessions the Nursery requires a minimum of 2 weeks notice.  Increases in sessions are subject to availability and written confirmation will be given.  EYEE sessions are agreed at the start of the funding period and cannot be changed until the next funding period.

 

  • The nursery reserves the right to terminate your child's place with or without notice for non-payment of fees, misconduct of parents or any other reason deemed reasonable.

 

 

Absence

 

  • Please inform us if your child will be absent from nursery.

 

  • Non-attendance due to holiday, sickness or other will be charged at normal rate as running costs remain the same. 

 

  • Butterfly Nursery closes for bank holidays and for the 2 week break over Christmas & New Year and there is no charge for this period.

 

 

General Information & Advice

 

  • Please inform us of any change of address, telephone number or mobile number and if there are any changes to the persons permitted to collect your child from nursery.

 

  • Children must be picked up promptly.  If you are going to be late please let us know so that we can tell your child and reassure them.  Late collection will be subject to a charge of the full hourly rate for every quarter of an hour in order to cover staffing costs.

 

  • If your child is not collected after 30 minutes and we are unable to contact you the staff will contact our local Duty and Assessment team at Children's Services for advice.

 

  • If you are unable to collect your child yourself, please let a member of staff know the person who will be collecting your child.  A password may be requested to be given upon entry.

 

  • Let us know if your child has anything infectious or has to attend hospital.

 

  • Do not bring your child to nursery if they are unwell, for example if they have had sickness or diarrhoea in the last 48 hours.  Some conditions like conjunctivitis are very contagious and spread through the nursery like wildfire. We will contact you to collect your child if they become ill at nursery.

 

  • All children opting for the packed lunch option and packed tea option must bring their own meal including a drink in a named lunch box and you must ensure that an ice-pack is included.

 

  •  Should you wish to order a pre-booked hot lunch or tea - orders and payments are required a minimum of 1 week at a time.  Orders must be booked and paid for by the end of business on the preceding Wednesday in order for us to place them in time.

 

  •  Smoking is prohibited in the nursery. 

 

  • Mobile phones, cameras and other recordable devices (other than those approved by the management and owner for nursery use) are prohibited in the nursery.

 

  • Please dress your child in old clothes.  We do have aprons but no matter how hard we try the children do sometimes get paint or water on themselves.  This applies to outdoor as well as indoor activities. 

 

  •  Please ensure your child comes to nursery dressed appropriately for the outdoor weather as we operate a 'free-flow' policy within the nursery environment and for short trips within our local community.

 

  • Please bring nappies if required, spare underwear and a change of clothes for your child in the red bag provided when your child started nursery.

 

  • T-shirts and sweatshirts are available to purchase at the nursery.

 

Complaints

 

  • Should you have any complaint or suggestions for the nursery, the senior management team (at either site) would be pleased to discuss any issues with you.

 

  • If you feel that your child was unsafe, or have other more serious worries we have provided the address and telephone number below for Ofsted and will follow up any serious allegation of misconduct.

 

Ofsted

Piccadilly Gate

Store Street

Manchester

M1 2WD